Privacy Policy
1. Collection of Personal Information
We are committed to protecting the privacy of individuals and handling personal information in a transparent and responsible manner. In the course of providing our services, we may collect personal information that is reasonably necessary for our business activities. Personal information may include, but is not limited to, names, contact details (such as phone numbers, email addresses, and postal addresses), identification details, financial information, property preferences, transaction history, and any other information voluntarily provided by clients, prospective clients, or website users.
Personal information is collected through various means, including direct communication (such as emails, phone calls, meetings, and online enquiry forms), engagement of our services, subscription to newsletters, submission of documentation, and interactions with our website. We may also collect information from third parties where authorised, such as solicitors, accountants, financial institutions, real estate professionals, or publicly available sources, provided such collection is lawful and relevant to the services being provided.
Individuals are not required to provide personal information; however, failure to do so may limit our ability to provide certain services or respond to enquiries effectively. We take reasonable steps to ensure that personal information collected is accurate, up to date, complete, and relevant at the time of collection. Sensitive information, where required, is collected only with consent or where otherwise permitted by law.
2. Use and Disclosure of Personal Information
Personal information collected by us is used strictly for legitimate business purposes and in accordance with applicable privacy laws. The primary purpose of collecting personal information is to provide buyer’s agent services, including property sourcing, market analysis, negotiation, transaction coordination, and client communication. Personal information may also be used to manage client relationships, process enquiries, deliver updates, comply with legal obligations, and improve the quality of our services.
We do not sell, rent, or trade personal information to unrelated third parties. Disclosure of personal information will only occur where it is relevant, proportionate, and lawful. In some circumstances, personal information may be disclosed overseas, such as where cloud-based systems or service providers are used. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy standards comparable to Australian requirements.
If required by law, regulation, court order, or lawful request from authorities, we may disclose personal information without consent. In all cases, we aim to limit disclosure to what is reasonably necessary and appropriate.
3. Storage, Security, and Access to Personal Information
We take the security of personal information seriously and implement reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information may be stored in electronic systems, secure cloud platforms, or physical records, depending on the nature of the information and business requirements. Access to personal information is restricted to authorised personnel and service providers who require it to perform their duties.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner. This may include secure deletion of electronic records or shredding of physical documents.
If an individual has concerns about how their personal information has been handled, they are encouraged to contact us to discuss the matter. We take privacy concerns seriously and will endeavour to resolve complaints promptly and fairly. Where issues cannot be resolved internally, individuals may have the right to lodge a complaint with the Office of the Australian Information Commissioner.